Product Order Errors*

If you receive product that is different from your purchase order, we sincerely apologise. Please call us on WhatsApp No: +491639338289 or your third-party delivery company if you had purchased in FOB Basis as soon as you notice that there was an error in your order. We will then make the necessary corrections with immediate effect.

• For Bank to Bank payments, you will be refunded the sales price amount associated with the error and recharged for the new product price.
• For cash payments, you will be asked to pay the difference of the balance if the new product has a greater value than the goods received in error. In the same way, you will receive the difference of the balance back as payment for the new goods/shipment if less than the products received in error. In some cases.
Your order will be priority if you had purchased from us in CIF Basis. In all cases, please return the product/shipment in the original packaging/ container(s)* to our host.

Product Order Incomplete*
In the rare occasion that you do not receive goods/shipment that is on your receipt, we will make it up to you. Please call us as soon as you notice that any goods were not received in your order. You may cancel the missed shipment before we prepare it without any question, and we will refund the amount to the same bank account information we received the payment from. No cash refunds available for now.

Product Dissatisfaction*
We take great care and pride in the quality of all our products. Please call us immediately if you receive unsatisfactory goods caused by low quality. We will need the shipment returned in the original packaging / container(s)* so we may investigate and deal with the issue. We will prepare you a new product order. If you do not wish to receive a new shipment, we may refund the amount to your bank account only after we receive the shipment in it original packaging / container(s)* and have confirmed the error to the discretion of the manager on duty.

Cancel Order
You have the right to cancel your order after payment due to certain reasons best known to you but we have to be informed at least 3 business days before the shipment begins so that we process the return of your sent funds

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